Delivery & Shipping Information
We fully understand how important a speedy delivery is to online-shoppers, because we are them too. However, we do not have the financial muscle as the big e-tailers to offer next day delivery for free. We are making the best possible options to meet the standard and satisfy as many online-shoppers as possible. We strive to improve ourselves as we grow to become a better e-tailer in the near future to offer you a better shipping deal. If you have any feedback, we are happy to hear them. Simply drop us a note through our customer service app within the site.
1. Dispatch Centre & Courier Services
All products sold for this online shop are consolidated in our warehouse in The Netherlands, dispatched by various courier services depending on the location of the order. We are currently using PostNL, DPD, FedEx, and S.F. Express.
2. Typical Delivery Timetable & Shipping Rate
All online orders received by 2300 Central European Time will be handled in the following working day. Once order is processed, a track & trace number provided by the courier service company will be sent to the purchaser by email. Below you may find our typical delivery time together with the shipping rates for your reference.
|Zone||Countries & Courier Service||Weight not over (kg)||Shipping Rate (€)|
The Netherlands, Germany, Luxembourg by PostNL or DPD.
Belgium by DPD.
|B||France, Italy, Spain, Austria by DPD||2||12,0|
Denmark, Sweden, Finland, Switzerland*, Norway*, Portugal, Greece, Russia, Estonia, Hungary, Poland, Ukraine, Slovenia, Czech Republic, and other EU Eastern European countries by DPD
*Contain EUR25 surcharge
America - USA & Canada, Mexico, Brazil, Argentina, Peru, Chile, Colombia • Middle East - UAE, Saudi Arabia, Qatar, Iran, Bahrain, Kuwait, Lebanon, Israel • Asia Pacific - Japan, Korea, Taiwan, Thailand, Singapore, Malaysia, Indonesia, The Philippines, New Zealand, Australia, Hong Kong & China by Fedex.
Hong Kong & China* by S.F. Express
3. *Hong Kong & China
We have a separate warehouse location in Hong Kong with a limited stock offer for customers in Hong Kong & China. If you wish to ship your order to these 2 destinations and avoid paying the high shipping rate, you can contact our sales representative there for further enquiry - [email protected] / +852 26686780
4. Delivery Restrictions
Please note that we do not ship orders to any hotels, PO Box, military and protected areas.
5. Delivery Remarks
- Please note that we only deliver to one delivery address per order.
- Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by sender.
- Please note that shipping and handling charges do not account for all Additional Charges.
- All items entering a foreign country may be subject to customs inspection and the assessment of taxes and duties in accordance with local regulations.
- Charged shipping fees are only for deliver good and all duties & taxes would under receiver account.
6. Custom Clearance
Or Tea?™ is committed to deliver your order at the soonest in a responsible way in compliance with the rules and regulations of the authorities at the delivery destination. Or Tea?™ shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.
In case of any order received is wrong or damaged, or any further information concerns shipment & delivery, you may email [email protected] or call +31 611498603 for further enquiry.