Order & Payment
All consumer orders must be paid in full at checkout. Your order will be processed once payment is received.
Shipping
For delivery fees, shipping zones, and estimated delivery times, please refer to our dedicated page: www.or-tea.com/shipping-information
Ownership of Good
Products remain the property of Or Tea? Europe BV until full payment is received.
Returns & Refunds
You may return unopened and unused products within 14 days of receipt, in accordance with EU consumer rights. Returns must be reported in advance through our customer service team.
For hygiene reasons, opened tea products cannot be returned, unless defective or incorrect.
Unclaimed Parcels / Failed Delivery
If a parcel is sent to a pickup point because the customer was not at home, it must be collected within the carrier’s stated timeframe.
If the parcel is returned to us due to non-collection, the following apply:
- Return shipping costs will be deducted from the refund.
- Outbound shipping costs (including originally “free” shipping) will be deducted.
- The parcel can be resent on request, with new shipping charges applied.
Unclaimed parcels are not considered defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 5 working days. We will replace or refund the affected items.
Cancellation
Orders can be cancelled before dispatch. Once shipped, the return policy applies.
Customer Support
For questions or return requests, please contact: shoponline@or-tea.com
Governing Law
All consumer purchases are governed by Dutch law. Disputes will be handled by the competent court in Amsterdam, the Netherlands.